Person Care Online Counseling & Health Coaching Platform

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Person Care Online Counseling & Health Coaching Platform

Project Overview

Person Care is a virtual mental health and coaching platform that connects users with licensed therapists or certified health/lifestyle coaches. The system offers evidence-based interventions, tracking tools (mood tracker, weight tracker, health journal, symptom tracking, etc.), a private community, and virtual sessions. The goal was to build a secure, user-friendly web platform where users can receive therapy and coaching, track progress, and engage over time.

Client Requirements

Allow users to sign up, log in, and manage their profile securely.
Enable users to browse and select from licensed therapists or coaches.
Provide real-time virtual counseling sessions (video / audio).
Equip users with tracking tools: mood, weight, symptoms, health journal, etc.
Display progress and analytics (visualize changes over time).
Offer a private social / community space (private wall, virtual community).
Send reminders / notifications for appointments, wellness tasks.
Implement responsive, accessible UI (desktop / mobile).
Ensure data privacy, secure handling of sensitive health info.

Approach

Discovery & Planning

Engaged therapists, coaches, and target users to identify workflows, pain points, and feature requirements for the platform.
Outlined key flows including onboarding, counselor selection, tracking tools, virtual sessions, and community engagement.
Planned backend with Ruby on Rails for APIs, session management, and secure data storage.
Used HTML, CSS, and Bootstrap to build a responsive, intuitive, and user-friendly interface.

Design & Development

Designed clean, intuitive, and mobile-responsive pages using HTML, CSS, and Bootstrap.
Implemented in Ruby on Rails, handling authentication, data models, APIs, notifications, subscriptions, and therapy workflows.
Added a secure Amazon Chime integration to enable real-time counseling sessions.
Developed tracking modules (mood, journal, weight, symptoms), dashboards, community walls, and reminders for engagement.

Quality Assurance

Tested across browsers and devices for UI consistency, accessibility, and responsiveness.
Reviewed security: encrypted data (in transit / at rest), role-based access (users vs therapists), input validation.
Conducted stress and load testing, particularly around session usage and concurrent users.
Collected feedback from pilot users (clients & therapists) to refine flows, usability, and error handling.

Key Challenges & Solutions

Challenge: Virtual Session Integration

Needed real-time counseling sessions with secure video.
Solution: Integrated Amazon Chime SDK with the Rails backend to manage sessions, tokens, and call data.

Challenge: Tracking Tools & Real-Time Feedback

User logs and therapist dashboards had to sync smoothly.
Solution: Built a unified data model for seamless updates and transparent therapist access.

Challenge: Data Privacy & Security

Sensitive health data required strict protection.
Solution: Applied strong encryption, role-based access, audit logs, secure sessions, and compliance reviews.

Challenge: Performance & Scaling

Growing users risked slowdowns in tracking and sessions.
Solution: Optimized DB queries, added indexing, caching, pagination, and backend performance tuning.

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